Terms of Service.

1. Acceptance of Terms

By accessing our website, subscribing to our services, or deploying SpotterDesk AI agents within your business infrastructure, you agree to be bound by these Terms of Service and all incorporated policies. If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind that entity.

2. Description of Services

SpotterDesk AI delivers enterprise software solutions including:

• AI Voice Receptionists: Autonomous low-latency voice systems capable of answering inbound calls, scheduling calendar appointments, and triaging customer inquiries.
• Workflow Automation: Cross-application integration connectors that synchronize telephony data with CRM platforms, databases, and third-party APIs.
• Custom Deployment & Audits: Enterprise onboarding, voice prompt engineering, and operational system optimization.

3. Acceptable Use & Regulatory Compliance

You agree to use SpotterDesk AI only for lawful, legitimate business operations. You expressly agree not to:

• Engage in illegal robocalling, deceptive voice spoofing, or unsolicited telemarketing in violation of applicable telecommunication laws (e.g., TCPA, TRAI, GDPR).
• Deploy voice agents for harassment, impersonation of emergency personnel or government officials, or fraudulent activities.
• Attempt to reverse-engineer, decompile, or extract the underlying model architecture or proprietary latency optimization layer of the platform.
• Transmit malicious code, viruses, or disruptive traffic targeting our infrastructure or downstream telephony providers.

4. Intellectual Property Rights

Our IP: The SpotterDesk AI platform, logos, algorithms, orchestration software, and website design remain the exclusive intellectual property of SpotterDesk AI.

Your Data & Content: You retain 100% ownership of your business data, customer contacts, brand scripts, and integration assets. You grant SpotterDesk AI a limited, non-exclusive license solely to process and transmit this data as necessary to provide the service.

5. Service Levels & Latency Goals

SpotterDesk AI strives to maintain sub-500ms voice pipeline response latency and 99.9% uptime across production telephony clusters. However, actual voice latency and uptime may occasionally be impacted by upstream carrier networks, local internet connections, or third-party CRM API response times.

6. Limitation of Liability

To the maximum extent permitted by applicable law, SpotterDesk AI and its officers shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from lost profits, telecommunication carrier outages, or third-party service interruptions.

7. Inquiries & Governance

These terms shall be governed by the laws of India. For questions or legal notices regarding these Terms of Service, contact: