Legal & Data Security

Privacy Policy.

At SpotterDesk AI, we recognize the importance of data privacy, confidentiality, and data integrity when deploying voice automation systems.

Effective Date: September 19, 2026

End-to-End Encryption

All audio streams, transcripts, and API payloads are encrypted in transit (TLS 1.3) and at rest (AES-256).

No Unauthorized Sharing

We do not sell, rent, or monetize your customer data or call recordings to third parties.

Strict Access Controls

Access to client telemetry and databases is restricted by role-based permissions and multi-factor authentication.

1. Information We Collect

We collect information necessary to operate, improve, and secure our enterprise voice agents and automation workflows:

  • Account & Contact Details: Name, professional email address, organization name, phone number, and billing details provided during consultation and onboarding.
  • Audio Streams & Call Records: Audio recordings, call duration, latency metrics, and transcription logs generated when an inbound or outbound call interacts with SpotterDesk AI agents.
  • Workflow & Integration Telemetry: Connected CRM records, webhook trigger logs, and scheduling metadata authorized by your organization.
  • Usage Data: Browser diagnostics, device information, and IP addresses captured for platform stability and abuse prevention.

2. How We Use Your Information

Your data is processed strictly to provide high-availability AI voice and workflow services:

Executing real-time voice call triage and scheduling
Syncing appointments directly with your connected calendar
Triggering authenticated CRM updates and webhooks
Monitoring and maintaining sub-500ms voice pipeline latency
Detecting security threats, fraud, or misuse
Providing technical customer support and operational audits

3. Voice Data, AI Models & Confidentiality

We adhere to strict privacy safeguards regarding Large Language Models (LLMs) and synthetic speech pipelines:

Your private customer calls, proprietary internal knowledge bases, and confidential business documents are never used to train public foundation models. Enterprise customer data is isolated in secure, tenant-partitioned execution environments.

4. Data Retention & Deletion

We retain call audio and transcripts only for the duration agreed upon in your service configuration or as required by applicable laws. You maintain full ownership of your data and can request complete purging of call recordings and transcripts at any time by contacting our support desk.

5. Third-Party Integrations

SpotterDesk AI connects with customer-authorized services (e.g., Salesforce, HubSpot, Google Calendar, Zapier, Webhooks). Any data exchanged through these integrations is governed by the respective platform's privacy policy and your authorization scopes.

6. Contact Our Privacy Team

If you have questions, inquiries regarding data compliance, or wish to exercise your data subject rights, please reach out to us:

SpotterDesk AI

Attention: Privacy & Data Protection Officer

Email: info@spotterdesk.ai

Office: Rise Center, Jhansi, India

Direct Line: +91-6391031776